The cost to individuals, communities and organizations of unresolved and mismanaged conflict is enormous. Much of this is avoidable when people have the skills to handle conflict with appropriate interventions that encourage open and genuine listening, and seeking to understand and work creatively with differences.
Leadership in Conflict 1: Leading Through Conflict – basic skills foundation
This course offers practical, skills-based learning using mediation and conflict resolution techniques and approaches, giving confidence in existing skills and developing a repertoire of new ones. It is designed to enable operational managers to prevent difficult working relationships polarizing into issues of poor performance, accusations of unfair treatment, and allegations of bullying and harassment. (2-3 days)
Leadership in Conflict 2: Mediating to Resolve Conflict
This course is designed for those who are actively involved in handling disputes, and who wish to be trained as mediators for colleagues and staff. It will provide those in leadership positions with the skills to facilitate proactive engagement between conflicting parties, and to decrease the likelihood that these relationships result in poor performance, accusations of unfair treatment, and allegations of bullying and harassment. (3 days – pre-requisite Basic Skills Foundation or the equivalent)
Facilitating Difficult Conversations
Leaders and key staff working in teams or with members of the public are faced with sensitive situations and difficult conversations daily. Under-achieving team members, tensions between strong personalities, accusations of bullying or harassment, and difficult attitudes all create enormous stress for managers and teams. This seminar explores the nature of difficult conversations and develops the skills for effectively facilitating them. (2 days plus 1 review day)
Cross Cultural Communication
Culture has a profound effect on the way we communicate, how we handle conflict, how we process information, and how we express emotion. This workshop explores our cultural assumptions, builds an awareness of the role and function of cultural differences in our daily interactions, and develops effective skills in handling culturally based conflicts. (2 days)